Need Direct Access To Your Sites Web Visitors? Welcome to LiveCaller
LiveCaller is a cloud based customer communication software that allows you to directly communicate with your web visitors via web call, regardless of wherever you are and where they may be.
You need direct access to your web visitors. We make it happen.
We understand the importance of direct communication with your web visitors. Our software is uniquely designed to enable you to make contact with them all from one system - instead of just an online chat, your web visitors can call you directly. How our software can help you
LiveCaller For Retention
Increases customer satisfaction (Free calling, no matter where you are in the world, hugely increases your customers satisfaction rate, together with the ability of having direct, on the spot communication, taking away the need for phone calls and emails)
LiveCaller For Sales
Helps increase sales (The cons of buying online include a lack of information for customers. Our software means that they can communicate directly with you, asking any questions they may have and thus increasing your sales.)
LiveCaller For Performance
Increases Team Performance (our dashboard provides a high level of statistical analysis and call center activity information, which means your team can achieve more during the working day)
Features & Modules
Our software allows your customers to call you directly.
Chat in real time with your web users.
Understand your visitors needs and guide them.
What Our Customers Thought Of LiveCaller
Our team is a huge fan of LiveCaller. It is great to have the ability to do so many things within one app: Talk without a customer, chat, and co-browse. We’ve gone from having 20% digital engagements to over 50% in just a matter of five weeks using LiveCaller.
During our first business quarter with LiveCaller, the missed call rate decreased by 15% even while inbound call volume increased by 80% — all despite no new hiring. Call center software of LiveCaller was an incredible jump in our call center performance.
70% of calls we were getting over the phone, customers were sitting at the computer and asked us how they could buy or use our product. After we installed LiveCaller, case resolution time decreased from an average 4 minutes to 1.5 minutes, and sales increased by 70%
For 2 years, our eCommerce was struggling to boost sales. After integrating LiveCaller, during the first 2 months, we saw a 10% increase in sales and within 6 months we got a 24% increase in sales.