LiveCaller gives you everything you need to contact your web visitor, help them to make proper decisions.

CoBrowse Any Site
with LiveCaller

LiveCaller gives you everything you need to contact your web visitor, help them to make proper decisions.

LiveCaller gives you everything you need to contact your web visitor, help them to make proper decisions.

Our co-browsing service means you can logon to any site with Live Caller installed to assist your customer

  • No Need For Customer To Explain Their Issue, Let Them Simply Show You
  • Problem Solving 4 Times Quicker
  • Eliminate Next Issues
  • Maximize Online Presence & Conversion
  • Go Above & Beyond Customer Expectations

Benefits of LiveCaller’s
CoBrowsing Feature

Increase Customer Satisfaction

We all want happy customers. Our CoBrowsing feature means you can log on to your customer’s computer, phone or tablet to directly access the specific website they are on and get the issue or query resolved, then and there.

Eliminate Customer Issues On The Spot

Our CoBrowing feature means that, rather than having to explain over the phone or chat to a customer how to fix their problem, you can show them or, rather, do it for them right on the spot!

Further Options to Customer Interaction

LiveCaller’s CoBrowsing option means you and your customers have the power to decide which features work best for you. Choose from Voice Call, Online Chat, or CoBrowsing - all of which mean you can get the issue or query resolved quickly and with little effort.

Increase Customer Flow

The ability to guide customers smoothly and swiftly through their request via CoBrowsing means that you can receive more customers within a shorter time period and, in turn, attract a larger client base.

How CoBrowsing Works

1

Agent & visitor engage via voice or online chat.

2

Connect through a CRM platform

3

Login directly to the visitors phone, tablet or computer device and use their cursor to direct them

Key Features Of CoBrowsing

  • Time to solve customers problem
  • Customer satisfaction
  • Conversion rate of onboarding process

Non CoBrowsing

  • Time to solve customers problem: 8 min
  • Customer satisfaction: Ok
  • Conversion rate of onboarding process: Average

CoBrowsing

  • Time to solve customers problem: 1.5 min
  • Customer satisfaction: Perfect
  • Conversion rate of onboarding process: Increased by 21%

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