Our co-browsing service means you can logon to any site with Live Caller installed to assist your customer
- No Need For Customer To Explain Their Issue, Let Them Simply Show You
- Problem Solving 4 Times Quicker
- Eliminate Next Issues
- Maximize Online Presence & Conversion
- Go Above & Beyond Customer Expectations
Benefits of LiveCaller’s
Increase Customer Satisfaction
We all want happy customers. Our CoBrowsing feature means you can log on to your customer’s computer, phone or tablet to directly access the specific website they are on and get the issue or query resolved, then and there.
Eliminate Customer Issues On The Spot
Our CoBrowing feature means that, rather than having to explain over the phone or chat to a customer how to fix their problem, you can show them or, rather, do it for them right on the spot!
Further Options to Customer Interaction
LiveCaller’s CoBrowsing option means you and your customers have the power to decide which features work best for you. Choose from Voice Call, Online Chat, or CoBrowsing - all of which mean you can get the issue or query resolved quickly and with little effort.
Increase Customer Flow
The ability to guide customers smoothly and swiftly through their request via CoBrowsing means that you can receive more customers within a shorter time period and, in turn, attract a larger client base.
How CoBrowsing Works
Key Features Of CoBrowsing
- Time to solve customers problem
- Customer satisfaction
- Conversion rate of onboarding process
- Time to solve customers problem: 1.5 min
- Customer satisfaction: Perfect
- Conversion rate of onboarding process: Increased by 21%