LiveCaller is a cloud based customer communication software that allows you to
directly communicate with your web visitors via live chat, web call and co-browsing
regardless of wherever you are and where they may be.
You need direct access to your web visitors. We make it happen.
We understand the importance of direct communication with your web visitors. Our software
is uniquely designed to enable you to make contact with them all from one
system - instead of just an online chat, your web visitors can call you directly,
share the screen and more...
LiveCaller For Retention
Increases customer satisfaction (Chat, calling and co-browsing, convenience
of communication hugely increases your customers satisfaction rate, together with
the ability of having direct, on the spot communication, taking away the need for
phone calls and emails)
LiveCaller For Sales
Helps increase sales (The cons of buying online include a lack of information for
customers. Our software means that they can communicate directly with you, asking any
questions they may have and thus increasing your sales.)
LiveCaller For Performance
Increases Team Performance (our dashboard provides a high level of statistical
analysis and agent activity information, which means your team can achieve
more during the working day)
Features & Modules
Our software allows your customers to call you directly.
Our team is a huge fan of LiveCaller. It is great to have the ability to do so many
things within one app: Talk without a customer, chat, and co-browse.
We’ve gone from having 20% digital engagements to over 50% in just a matter of five
weeks using LiveCaller.
During our first business quarter with LiveCaller, the missed call rate decreased by
15% even while inbound call volume increased by 80% — all despite no new hiring.
Call center software of LiveCaller was an incredible jump in our call center
70% of calls we were getting over the phone, customers were sitting at the computer
and asked us how they could buy or use our product. After we installed LiveCaller,
case resolution time decreased from an average 4 minutes to 1.5 minutes, and sales
increased by 70%
For 2 years, our eCommerce was struggling to boost sales. After integrating
LiveCaller, during the first 2 months, we saw a 10% increase in sales and within 6
months we got a 24% increase in sales.