Business Telephone System
Improve conversations with customers with the help of artificial intelligence
The business telephone system is an innovative solution that combines all the core functions of a traditional IP PBX with the immeasurable capabilities of artificial intelligence. The foundation of our system is LiveCaller's AI voice assistant, which not only talks to customers but also intelligently analyzes their requests and provides appropriate solutions
What happens when a customer calls you:
The AI assistant answers the customer's call first
ინტელექტუალური მარშრუტიზაცია - AI ასისტენტი ესაუბრება მომხმარებელს, იგებს მისგან საჭირო ინფორმაციას და ავტომატურად ამისამართებს სწორ ოპერატორთან ან დეპარტამენტში
In the event of an unavoidable wait - If all operators are busy, the AI assistant will explain the situation, indicate the estimated waiting time, and offer alternatives (callback, text message, etc.)
Functionality that sets your business apart
Interactive Voice Response
Instead of the traditional 'press 1 for sales' system, the AI assistant talks to the customer in everyday language and automatically understands what they need by asking questions
Personalized Greeting
You can set a different greeting for every department or number. The AI assistant will be able to read your individual text out loud.
Call Queues
When all operators are busy, customers are automatically placed in a queue. The AI assistant will explain the situation, indicate the sequence/position in the queue, and the estimated waiting time. It is possible to play music or informative messages. The queue operates intelligently—with prioritized service for VIP customers.
Music on hold
You can set different hold music for each department or number. It is possible to upload music matching the brand, add promotional messages, or distribute informative announcements during the wait.
Call recording
All incoming and outgoing calls are automatically recorded in the highest quality. Recordings are accessible from the web interface for listening and downloading. It is possible to search by date, number, or operator. Recordings are stored automatically.
Business hours management
In the system, you can set different work schedules for each department. According to the days of the week, hours, and even holidays, the system will automatically change its behavior—during business hours, calls will go through to operators, while after hours, there will be an automatic message or the possibility of receiving a voicemail.
System Architecture Diagram
A visual editor that allows you to design call routing and create complex logical algorithms—'If someone calls after 6:00 PM on Tuesday, transfer them to operator X, but if they are busy, record a voice message.' Everything is done with a simple drag-and-drop interface.
Call Blacklist
Automatic filtration for unwanted calls. You can add specific numbers, or even countries. Numbers on the blacklist are automatically blocked and will not reach the operators. The system can also automatically recognize commercial calls or spam.
Call History
The system stores a detailed history of all calls—who called, at what time, how long they spoke, and what the result was. The history includes the AI assistant's analysis of the purpose and outcome of each call.
Call Categorization
You can create operator groups (e.g., Sales group, Technical Support group). The call will go to all members of the group simultaneously, or in a predefined sequence.
Call Forwarding
You can set forwarding rules for all numbers: direct forwarding, forwarding if the line is busy, or forwarding in case of an unanswered call. Forwarding is possible to any number—mobile, landline, or abroad.
Call Routing
The system automatically distributes incoming calls according to different rules: selective distribution (to whoever is less busy), equally, or by priority.
Multi-site Integration
All branches of the company (Tbilisi, Batumi, Kutaisi, or even offices abroad) are united into one system. This means that employees will call each other using short internal numbers (e.g., 101, 102).
Business Analytics
The system automatically performs a detailed analysis of: how many calls were made per day, week, month, what was the average call duration, which operator answers how many calls, and what are the peak hours of load/traffic.
Agent Management System
Every operator has a personal interface where they can see: information about the current call, the number of calls in the queue, the status of colleagues (available, busy, on break), and personal statistics and achievements.
Technical Specifications
IP PBX technology- This means that the telephone system operates on an internet connection, which significantly reduces costs compared to traditional telephone lines.
AI Voice Processing - Our AI assistant uses machine learning algorithms to understand customer questions and automatically route them to the right person.
Cloud Infrastructure - You do not need to buy or store servers in the office - everything runs on LiveCaller's secure servers, which means 99.9% availability.