Knowledgebase
Accurate answers to any question with just one tap, 24/7.
LiveCaller’s knowledge base is an AI-powered self-service platform where all documents, guides, and articles are organized in a way that allows users to instantly find the information they need. It is a digital library that operates 24/7.
How Our Technology Works
Intuitive Navigation - Users are greeted with a clean, structured catalog where information is logically grouped into categories and subcategories. A powerful tagging system enables fast filtering and search, while popular articles and updates are always highlighted on the homepage.
Deep Search — The System Understands What Users Mean - The search engine uses AI-powered deep text analysis to deliver accurate results even when users don’t type exact keywords. Customers can enter their questions in natural language, and the system automatically interprets synonyms, intent, and context. Suggestions appear instantly as they type — meaning zero waiting time.
Smart Content Organization - All content is structured to make navigation effortless. Step-by-step guides, technical documentation, FAQs, and video tutorials are all centralized in one place. A dynamic table of contents, related articles, and intelligent recommendations help users seamlessly find the next piece of information they need.
Why LiveCaller’s Knowledge Base?
One System — Every Communication Channel
The technology seamlessly integrates with all LiveCaller features:
- Web Call
- Web Chat
- Screen Sharing
- Social Media
This means a customer can start a conversation with the AI assistant and instantly transfer to a live operator whenever additional support is needed — all within a single unified experience.
Multilingual Support
The system operates in multiple languages. Automatic language-detection algorithms ensure that every customer receives information in their own language, significantly enhancing user satisfaction.
Real-Time Analytics
The system delivers in-depth, real-time insights, including:
- Which questions are asked most frequently
- When and why customers feel dissatisfied
- Which content needs updates or improvements
These analytics help you better understand customer needs and continuously enhance your service.
Top Advantages
Always Available, 24/7
AI is Always On — Delivering instant answers around the clock to boost customer satisfaction.
AI-Powered Content Creation
The system can automatically generate new content based on your existing documents, including:
- Articles
- FAQs
- Explanatory Materials
- Guides
Smart Recommendations
Automatically deliver relevant content and tailored recommendations to boost customer engagement.
Why Your Business Can’t Do Without This Technology
Boost customer satisfaction
by up to 30%
When people get fast, accurate answers, they trust your company more and keep coming back.
Drive More Sales with Intelligent Responses
Complex products raise questions. Our technology delivers instant answers, guiding customers to make informed decisions quickly.
Maximize Team Productivity with Automation
Operators work alongside the technology — freeing themselves from repetitive questions and focusing on complex, high-value tasks.